1. Introduction
Welcome to the mvpviva Privacy Policy. This policy is written in plain, clear language with our Bangladeshi users in mind. When you use the mvpviva website or app, certain information naturally comes to us. This Privacy Policy openly explains what data is collected, how it is used, how long it is kept, and what rights you have.
Mvpviva believes that transparency is the foundation of genuine trust. That is why we are straightforward about exactly what we do with your data — no hidden practices.
2. Information We Collect
Mvpviva collects information in several ways — some you provide directly, and some is collected automatically. Details are outlined below:
Information you provide directly:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (collected during KYC verification)
- Payment details (bKash/Nagad/Rocket number)
- Messages and complaints submitted to our support team
Automatically Collected Information:
- IP Address & Device Type
- Browser type and language settings
- Time spent on the platform and pages visited
- Login time & location (country level)
- Gaming activity logs (bets, wins, losses)
3. How We Use Your Information
Mvpviva uses collected data only for specific, legitimate purposes. The primary reasons we use your information are:
- Account Management: For registration, login, and profile updates.
- Service Delivery: To process gaming, betting, deposit, and withdrawal transactions.
- Security Assurance: To prevent fraud and unauthorized access.
- KYC Verification: To meet legal requirements and verify identity.
- Customer Support: To provide you with fast and effective resolution of your issues.
- Promotional Communications: To notify you of offers and new features, only with your consent.
- Legal Compliance: To meet regulatory authority requirements.
4. Who We Share Information With
Mvpviva never sells your personal data. However, limited information may be shared in the following specific circumstances:
| Recipient | Purpose | Type of Data |
|---|---|---|
| Payment gateways (bKash, Nagad) | Transaction Processing | Mobile number, amount |
| KYC Verification Service | Identity Verification | NID / Passport Information |
| Game Software Provider | Game Management | User ID, bet details |
| Regulatory Authority | Legal Obligations | As Required |
| Cybersecurity Team | Fraud Prevention | Log Data, IP |
All of the above partners are contractually bound to comply with mvpviva's privacy standards. They are not permitted to use your data for their own purposes.
5. Cookies & Tracking Technologies
Mvpviva uses cookies on its website. Cookies are small text files stored in your browser. We primarily use three types of cookies:
- Essential Cookies: For login sessions and security — the site cannot function without these.
- Functional Cookies: To remember your language preferences and settings.
- Analytics Cookies: To understand user behavior and improve site performance.
You can turn off non-essential cookies at any time through your browser settings. Please note that some features may not function properly as a result.
6. How Long We Retain Your Data
Mvpviva does not retain your data longer than necessary. Below are the typical retention periods:
- Account Information: For the duration the account is active and up to 5 years after closure.
- Transaction Records: Up to 7 years as required by law.
- KYC Documents: 5 years after account closure.
- Support Contact: 2 years after issue resolution.
- Cookie Data: Typically 30 days to 1 year.
Once the retention period expires, data is securely deleted or anonymized.
7. Data Security Measures
Mvpviva uses industry-standard security measures to protect your information. Our key security layers include:
- 256-bit SSL/TLS encryption on all data transfers.
- Stored in databases with AES-256 encryption.
- Two-factor authentication (2FA) supported.
- Automatic alerts for suspicious login activity.
- Regular penetration testing and security audits.
- Strict access controls — only authorized personnel can access data.
8. Minors' Information
Mvpviva strictly does not serve anyone under the age of 18. We do not knowingly collect data from minors. If we discover that a minor has registered, the account will be closed immediately and all collected data will be deleted.
9. International Data Transfers
Mvpviva primarily serves users in Bangladesh. However, some of our servers or service providers may be located in other countries. In such cases, we ensure that transferred data is protected to an equal or higher standard. We never transfer data to countries that lack adequate data protection laws.
10. Your Rights
As an mvpviva user, you have the following rights. To exercise any of them, please contact our support team: